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Mar 30, 2021
Claims, Contract Holders, True Claims Stories
When Ms. S’s 2014 Chevrolet Impala began to exhibit problems caused by electrical “gremlins,” she brought it to her local shop to have it repaired. Fortunately, back when she bought her vehicle, she also protected it from all sorts of gremlins by purchasing one of our vehicle service contracts.
Mar 23, 2021
When Mr. and Mrs. W. had an engine problem with their Ford pickup, they were pleased to find that their service contract allowed them to take it to the nearest licensed repair shop. The claim was established, and an independent field inspector was dispatched to evaluate the vehicle.
Mar 18, 2021
True Claims Stories
With Only Seven Miles Left on Her Contract, Customer Gets Superior Service. Ms. Jones estimated that her preferred repair facility was “about 16 miles away.” Unfortunately, if she drove the vehicle another seven miles, her service contract would automatically terminate. Learn what happened next:
Mar 11, 2021
Claims Adjudicator Helps Prevent Catastrophic Engine Failure. John became concerned when the submitted repair didn’t seem to address the customer’s complaint. Find out how John’s extensive powertrain expertise helped avert a disaster:
Although the repair was covered by her service contract, the customer waited and didn’t have her vehicle repaired right away. After that, her contract expired. Learn what happened next: